“Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone…You must login or register before you view this content.
Category Archives: Telephone Skills
Basic Telephone Skills
Take a look at this SlideShare show via LinkedIn…You must login or register before you view this content.
Phone Calls Are Still Essential to Customer Service
“As a customer, you have more options than ever when you want to contact a company…You must login or register before you view this content.
Essential Telephone Skills
“So, this article is for those that simply want basic, common sense, healthy, usable techniques…You must login or register before you view this content.
The 3 Second Trick That Will Impress Anyone on the Phone
“When you make a work-related phone call, what’s your move after the person says ‘Hello?..You must login or register before you view this content.
We’re Negotiating All Day Long – Here’s How to Get Better at It
“Unfortunately, negotiating is a fact of life — especially business life,” declares Jeff Haden (photo, left) at BusinessInsider…You must login or register before you view this content.
Cold Calling: Getting Off to a Good Start
Today’s lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls…You must login or register before you view this content.
Telephoning: Leaving a Voicemail Message
When you call someone but they aren’t there, often their voicemail “picks up” or answers the phone…You must login or register before you view this content.
12 Ways to Avoid Bad Phone Messages
“Someone from some place called…You must login or register before you view this content.
Help with Phone Interviews
Ronnie Ann, Founder of WorkCoachCafe…You must login or register before you view this content.
Cold Calling: Clarifying Benefits and Making a Pitch
This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling…You must login or register before you view this content.
These Are the New Rules for When to Email, When to Text, and When to Call
“We need new rules on when you should text, when you should call, when you should email,” writes Nicholas Carlson (photo, left)…You must login or register before you view this content.
Making Travel Arrangements
“In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking…You must login or register before you view this content.