Recommended Texts

Comparison of Bovee & Thill Textbooks

Ordering Information

Instructor Support

Only Bovée & Thill Keep You Current

Bovée & Thill’s Business Communication Blog

A unique new author blog helps business communication instructors spend less time preparing and more time teaching. The first authors in the field to write an instructor blog, Bovée and Thill share instructional insights, offer advice on incorporating social media and other technologies into the course, and provide compelling examples of good and bad business communication.

Visit Bovée & Thill’s Business Communication Blog" today!

For complimentary teaching resources featured on the blog, visit A Comprehensive Guide to Business Communication Instructional Resources.

Instructor Newsletter

You can receive our free newsletter that's issued several times each fall and spring. It includes news about important developments and the latest trends affecting the field, new videos, announcements of new editions of our textbooks, and links for downloading exciting new supplementary materials for your classes.

Categories

Customer Service

« Previous Entries

The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

Friday, August 24th, 2018

“The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same…You must login or register before you view this content.

Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

Monday, August 20th, 2018

“The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control…You must login or register before you view this content.

23 Awesome Customer Service Stories

Friday, April 20th, 2018

Take a look at the infographic…You must login or register before you view this content.

test bchn to bci

Tuesday, January 30th, 2018

test test ..You must login or register before you view this content.

The Six Golden Rules of Satisfying the Unhappy Customer

Wednesday, June 8th, 2016

Jonathan Farrington (photo left) is a globally recognized business coach, mentor, author, consultant, and sales strategist…You must login or register before you view this content.

10 Tips to Provide the Absolute Best Twitter Customer Service

Monday, April 11th, 2016

“Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly…You must login or register before you view this content.

Consumers Are Fed Up with ‘Human-less’ Customer Service

Thursday, April 7th, 2016

“It's no secret that bad customers service drives consumers nuts…You must login or register before you view this content.

Social Business and Fun with Southwest Airlines

Wednesday, April 16th, 2014

Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines…You must login or register before you view this content.

13 Difficult Customers and How to Deal with Them

Friday, December 6th, 2013

“Whether you're an entrepreneur or a salesperson, you'll eventually run into customers who drive you crazy…You must login or register before you view this content.

25 Customer Service Skills Every Company Should Require

Monday, September 23rd, 2013

“If anyone truly has all these skills, they would probably be able to handle any problem life throws at them…You must login or register before you view this content.

« Previous Entries