“Customer service isn’t simply an expensive, time-consuming obligation…You must login or register before you view this content.
Category Archives: Customer Service
The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
“The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same…You must login or register before you view this content.
Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
“The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control…You must login or register before you view this content.
23 Awesome Customer Service Stories
Take a look at the infographic…You must login or register before you view this content.
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The Six Golden Rules of Satisfying the Unhappy Customer
Jonathan Farrington (photo left) is a globally recognized business coach, mentor, author, consultant, and sales strategist…You must login or register before you view this content.
10 Tips to Provide the Absolute Best Twitter Customer Service
“Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly…You must login or register before you view this content.
Consumers Are Fed Up with ‘Human-less’ Customer Service
“It’s no secret that bad customers service drives consumers nuts…You must login or register before you view this content.
Social Business and Fun with Southwest Airlines
Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines…You must login or register before you view this content.