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Customer Communications

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Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

Monday, August 20th, 2018

“The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control…You must login or register before you view this content.

Empathy Doesn’t Mean “Be Nice”

Thursday, May 31st, 2018

“Niceness wasn’t part of the equation…You must login or register before you view this content.

Are You Cursed by Knowledge?

Friday, April 27th, 2018

“It’s a tough question…You must login or register before you view this content.

How to Say You’re Sorry with Apology Languages

Friday, April 6th, 2018

“Do your apologies sometimes get rebuffed?..You must login or register before you view this content.

test bchn to bci

Tuesday, January 30th, 2018

test test ..You must login or register before you view this content.

Communicating: You Have the Right to Remain Silent

Friday, May 26th, 2017

“If nothing else, avoid the urge to respond in anger or haste…You must login or register before you view this content.

5 Tips to Communicate Authentically in Business

Monday, February 27th, 2017

“Communicating authentically in business is the secret ingredient for success…You must login or register before you view this content.

9 Phrases Never to Use in Your PR

Friday, February 24th, 2017

“When PR is done well, it can be brilliant in its ability to promote your brand…You must login or register before you view this content.

Tone Analyzer

Friday, November 18th, 2016

“This service uses linguistic analysis to detect and interpret emotions, social tendencies, and language style cues found in text…You must login or register before you view this content.

How to Deal with Internet Trolls

Friday, September 23rd, 2016

“When a troll says something mean, your first instinct may be to say something mean back…You must login or register before you view this content.

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