“The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control…You must login or register before you view this content.
Category Archives: Customer Communications
Empathy Doesn’t Mean “Be Nice”
“Niceness wasn’t part of the equation…You must login or register before you view this content.
Are You Cursed by Knowledge?
“It’s a tough question…You must login or register before you view this content.
How to Say You’re Sorry with Apology Languages
“Do your apologies sometimes get rebuffed?..You must login or register before you view this content.
test bchn to bci
test test ..You must login or register before you view this content.
Communicating: You Have the Right to Remain Silent
“If nothing else, avoid the urge to respond in anger or haste…You must login or register before you view this content.
5 Tips to Communicate Authentically in Business
“Communicating authentically in business is the secret ingredient for success…You must login or register before you view this content.
9 Phrases Never to Use in Your PR
“When PR is done well, it can be brilliant in its ability to promote your brand…You must login or register before you view this content.
Tone Analyzer
“This service uses linguistic analysis to detect and interpret emotions, social tendencies, and language style cues found in text…You must login or register before you view this content.
How to Deal with Internet Trolls
“When a troll says something mean, your first instinct may be to say something mean back…You must login or register before you view this content.
We’re Negotiating All Day Long – Here’s How to Get Better at It
“Unfortunately, negotiating is a fact of life — especially business life,” declares Jeff Haden (photo, left) at BusinessInsider…You must login or register before you view this content.
How Social Media Are Amplifying Customer Outrage
Chris Taylor (photo left), San Francisco bureau chief of Mashable…You must login or register before you view this content.
How Social Media and Electronic Communication Are Revolutionizing Business Communication
Courtland Bovee explains that social media isn’t a fad…You must login or register before you view this content.
What You Need to Know about Teaching Social Media and Electronic Communication
Because of the social media revolution and electronic communication revolution, what is being taught in a typical business course should be changing…You must login or register before you view this content.
10 Ways to Communicate More Effectively with Customers and Co-workers
“Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors…You must login or register before you view this content.
10 Modern Business Communication Methods That Customers Love
“…You must login or register before you view this content.
How I Left Out Negative Feelings
Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email…You must login or register before you view this content.
Walking in the Customer’s Shoes: Why Your Customers Turn to Social Media for Their Customer Service Problems
I have spent the last two-plus months being a frustrated customer …You must login or register before you view this content.
What You Need to Know about Teaching Social Media and Electronic Communication
Because of the social media revolution and electronic communication revolution, what is being taught in a typical business course should be changing…You must login or register before you view this content.
5 Tips for Responding Positively to Negative Online Comments
“Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them…You must login or register before you view this content.
12