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Crisis Communication

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Are You Ready to Communicate in a Crisis? Test Your Social Media Skills!

Wednesday, November 14th, 2018

“Take this FEMA quiz to test your knowledge on social media’s role in emergency management…You must login or register before you view this content.

Public Apology 101

Friday, May 11th, 2018

“When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it…You must login or register before you view this content.

test bchn to bci

Tuesday, January 30th, 2018

test test ..You must login or register before you view this content.

Lessons to Learn from the United Airlines Recent Incident

Thursday, April 27th, 2017

“Two University of Louisville crisis management experts say that this week's United Airlines public relations fiasco is something that every business can take a lesson (or three) from…You must login or register before you view this content.

The 10 New Rules of Crisis Communications

Monday, February 8th, 2016

“The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications…You must login or register before you view this content.

Johns Hopkins’ Apology: How It Fell Short

Tuesday, October 20th, 2015

In discussing a 2014 handling of rejection emails sent to applicants to John Hopkins University Lynn Gaertner-Johnston writes the following: “In his excellent book On Apology, Dr…You must login or register before you view this content.

Asiana Flight 214 Crash in SFO – Crises Management Case Study and Analysis

Thursday, February 26th, 2015

“Asiana Airlines flight 214 crashed upon landing at San Francisco International Airport on June 6, 2013…You must login or register before you view this content.

Good Ways to Deliver Bad News

Friday, February 20th, 2015

Deborah Schoeberlein (photo, left) reports…You must login or register before you view this content.

Communicating Bad News: Malaysia Airlines

Friday, May 2nd, 2014

When you heard that Malaysia Airlines texted loved ones of MH370's passengers that the passengers had likely perished in the South Indian Ocean, what was your reaction?..You must login or register before you view this content.

Honest Communications. A Dream?

Wednesday, April 2nd, 2014

Steven Gaffney (photo, left) talks about honest communication in this CommPro…You must login or register before you view this content.

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