How to Respond to People on Twitter: A Simple Guide for Businesses

lindsay-kolowich". . . customers don't just expect you to read their tweets about you — they also expect you to reply. According to charts published on Search Engine Watch, 70% of surveyed Twitter users expect a response from brands they reach out to on Twitter. Of those users, 53% want that response in under an hour."

Photo – Lindsay Kolowich, contributor at HubSpot.com.