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Unlike all other texts in the field, only Bovée and Thill cover mobile business communication, beginning with their 2015-2016 editions. They also provide the full range of digital communication and social media that students will need to know to meet employer expectations.

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Business Communication Today, 14th Ed
 
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Business Communication Essentials, 7th Ed.
 
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Negative Messages

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7 Ways Smart Companies Tell Customers “No”

Monday, May 23rd, 2016

A well-crafted rejection letter can deflect a customer’s anger, restore their faith in your company, even encourage them to give you another chance…You must login or register before you view this content.

A Harvard Psychologist Describes a Simple Exercise to Reduce Your Anxiety in Stressful Situations

Tuesday, January 5th, 2016

Shana Lebowitz discusses the work of Amy Cuddy, a Harvard psychologist and the author of Presence – Bringing Your Boldest Self to Your Biggest Challenges…You must login or register before you view this content.

Pamela Meyer: How to Spot a Liar – TED

Sunday, August 9th, 2015

On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive…You must login or register before you view this content.

10 Ways to Let People Down Easy

Sunday, August 2nd, 2015

Even those with half a heart dread delivering bad news…You must login or register before you view this content.

Delivering Bad News Gently

Wednesday, July 29th, 2015

Although PRowl Public Relations staff members may be students now, we all hope to achieve success in our professional lives in the future…You must login or register before you view this content.

3 Reasons Why It Pays to Not Let Sexist Comments Slide

Monday, July 20th, 2015

Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing…You must login or register before you view this content.

How to Know If Someone Is Lying to You

Friday, April 17th, 2015

“At work and at home, we want to know honesty when we see it…You must login or register before you view this content.

How to Break Bad News to Anyone in Your Life

Thursday, April 2nd, 2015

Jo Eismont covers the topic at TheMuse…You must login or register before you view this content.

5 Tips for Responding Positively to Negative Online Comments

Monday, March 23rd, 2015

“Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them…You must login or register before you view this content.

7 Mistakes Your Brain Makes Every Day – And How to Fix Them

Thursday, October 23rd, 2014

Ash Roy (photo, left) weighs in on the topic…You must login or register before you view this content.

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