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Customer Service

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The Six Golden Rules of Satisfying the Unhappy Customer

Wednesday, June 8th, 2016

Jonathan Farrington (photo left) is a globally recognized business coach, mentor, author, consultant, and sales strategist…You must login or register before you view this content.

10 Tips to Provide the Absolute Best Twitter Customer Service

Monday, April 11th, 2016

“Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly…You must login or register before you view this content.

Consumers Are Fed Up with ‘Human-less’ Customer Service

Thursday, April 7th, 2016

“It's no secret that bad customers service drives consumers nuts…You must login or register before you view this content.

Social Business and Fun with Southwest Airlines

Wednesday, April 16th, 2014

Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines…You must login or register before you view this content.

13 Difficult Customers and How to Deal with Them

Friday, December 6th, 2013

“Whether you're an entrepreneur or a salesperson, you'll eventually run into customers who drive you crazy…You must login or register before you view this content.

25 Customer Service Skills Every Company Should Require

Monday, September 23rd, 2013

“If anyone truly has all these skills, they would probably be able to handle any problem life throws at them…You must login or register before you view this content.

Bovee & Thill’s Customer Service

Wednesday, May 8th, 2013

Want to send a message to Bovee and Thill?..You must login or register before you view this content.

Customer Service: Handling Complaints (Part 2: Resolving the Complaint)

Monday, March 25th, 2013

“This is the second in a two-part Business English Podcast series on handling angry customers on the telephone…You must login or register before you view this content.

Customer Service: Handling Complaints (Part 1: Empathizing)

Friday, March 22nd, 2013

“Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector…You must login or register before you view this content.

How Social Media Has Changed Customer Service

Wednesday, January 16th, 2013

This video takes a look at how social media has changed customer service, and why companies need to adapt…You must login or register before you view this content.

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