Recommended Texts

Unlike all other texts in the field, only Bovée and Thill cover mobile business communication. In all editions published in 2019 or after, they’ll be the only authors covering intelligent technologies and artificial intelligence. They also provide the full range of digital communication and social media that students will need to know to meet employer expectations.

Video Preview of Bovée &Thill Textbooks

 

Business Communication Today, 14th Ed.
This book is available for examination. Click the title above and select “Request a copy.” Students may purchase or rent the text in softcover or purchase or subscribe to it as an e-text. It’s also available for purchase unbound. MyLab Business Communication is always a recommended option.

 

Excellence In Business Communication, 13th Ed.
This book is available for examination. Click the title above and select “Request a copy.” Students may purchase an unbound copy, rent the text in softcover, or purchase or subscribe to it as an e-text. MyLab Business Communication is always a recommended option.

 

Business Communication Essentials, 8th Ed.
This book is available for examination. Click the title above and select “Request a copy.” Students may purchase or rent the text in softcover or purchase or subscribe to it as an e-text. It’s also available for purchase unbound. MyLab Business Communication is always a recommended option.

 

    Only Bovée & Thill Keep You Current

Bovée & Thill’s Business Communication Blog

A unique new author blog helps business communication instructors spend less time preparing and more time teaching. The first authors in the field to write an instructor blog, Bovée and Thill share instructional insights, offer advice on incorporating social media and other technologies into the course, and provide compelling examples of good and bad business communication.

Visit Bovée & Thill’s Business Communication Blog” today!

For complimentary teaching resources featured on the blog, visit A Comprehensive Guide to Business Communication Instructional Resources.

Instructor Newsletter

You can receive our free newsletter that’s issued several times each fall and spring. It includes news about important developments and the latest trends affecting the field, new videos, announcements of new editions of our textbooks, and links for downloading exciting new supplementary materials for your classes.

Categories

Comparison of Bovee & Thill Textbooks

Ordering Information

Instructor Support

Customer Service

Your Customer Service Strategy

Tuesday, January 29th, 2019

“Customer service isn’t simply an expensive, time-consuming obligation…You must login or register before you view this content.

The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

Friday, August 24th, 2018

“The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same…You must login or register before you view this content.

Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

Monday, August 20th, 2018

“The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control…You must login or register before you view this content.

23 Awesome Customer Service Stories

Friday, April 20th, 2018

Take a look at the infographic…You must login or register before you view this content.

test bchn to bci

Tuesday, January 30th, 2018

test test ..You must login or register before you view this content.

The Six Golden Rules of Satisfying the Unhappy Customer

Wednesday, June 8th, 2016

Jonathan Farrington (photo left) is a globally recognized business coach, mentor, author, consultant, and sales strategist…You must login or register before you view this content.

10 Tips to Provide the Absolute Best Twitter Customer Service

Monday, April 11th, 2016

“Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly…You must login or register before you view this content.

Consumers Are Fed Up with ‘Human-less’ Customer Service

Thursday, April 7th, 2016

“It's no secret that bad customers service drives consumers nuts…You must login or register before you view this content.

Social Business and Fun with Southwest Airlines

Wednesday, April 16th, 2014

Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines…You must login or register before you view this content.